Thin Client Warranty Information

Factory New Thin Client Terminal Warranty

Remanufactured and Open Box Thin Client Terminal Warranty

Warranty Procedures

Factory New Thin Client Terminal Warranty Description:

All factory new thin client terminal's purchased from Bluewayz carry the Wyse manufacturer's warranty of three years. Warranty returns must be handled according to the warranty procedures listed below.

Remanufactured and Open Box Thin Client Terminal Warranty Description:

Only Bluewayz gives you a Three Year Warranty on all your remanufactured and open box thin client purchases. This warrants that all hardware included in each unit will be free of defects in materials and workmanship for three years from the date of shipment by Bluewayz. Warranty is non-transferable and valid on remanufactured thin client devices purchased on or after November 1, 2001. Warranty returns must be handled according to the warranty procedures listed below.

Warranty Procedures for all Thin Client Terminals:

In the event of a defective thin client terminal within the three year warranty timeframe, please follow these simple steps to insure proper handling of your warranty claim.

1. Call Bluewayz for a RETURN AUTHORIZATION (RA) number. This is crucial because it is impossible for us to identify your return without it. Equipment returned without prior return authorization will not be covered under warranty. Be sure to reference the BLUEWAYZ SERIAL NUMBER (BSN) of the remanufactured thin client device or the MANUFACTURER SERIAL NUMBER of the factory new thin client when calling for an RA number. The BSN number is printed on a bar code label, which is located on the underside of the unit.
   
   
2. Ship the defective thin client terminal to Bluewayz and be sure to include the RA number assigned at time of warranty call. Defective thin client terminals should be shipped via UPS. Bluewayz Corporation will issue a credit to your account for the shipping charges the claim is made within the three year warranty period. Shipping credits will be at UPS Ground rates only.
   
   
3. Once we have received the thin client terminal, we will inspect it to confirm that it is not functioning properly and either replace it or repair it. Our replacement policy on warranted remanufactured thin client terminals is to replace them with a remanufactured unit from our inventory. Bluewayz will pay for the return shipping of warranted units.

Bluewayz cannot be held accountable for any terms or conditions not included above.